FAQ
1. What types of wheelchairs do you sell?
We offer a range of high-quality electric wheelchairs, including lightweight, foldable, and travel-friendly models designed for everyday use.
2. Do you ship within the United Kingdom?
Yes. We offer free shipping throughout the United Kingdom.
3. How long does delivery take?
- Handling time: 1–3 business days
- Transit time: 2–4 business days
Estimated total delivery time is 3–7 business days.
4. Are your wheelchairs foldable?
Yes. Many of our electric wheelchairs feature a foldable design for easy storage and transportation. Please check the individual product page for model-specific details.
5. Can the wheelchair be used manually?
Many of our models can be operated manually when needed. Please refer to the product specifications for the model you are interested in.
6. Are the batteries rechargeable?
Yes. Our electric wheelchairs are equipped with rechargeable batteries. Charging instructions are included with the product.
7. Do your wheelchairs come with a warranty?
Yes. Eligible products include a warranty against manufacturing defects. Please see our Warranty Policy for complete details.
8. Can I return my order?
Yes. Returns are accepted in accordance with our Return & Refund Policy. Please contact us before returning any item.
9. How can I track my order?
Once your order has been dispatched, you will receive a confirmation email with tracking information, where available.
10. What payment methods do you accept?
We accept major credit and debit cards, along with other secure payment methods available at checkout.
11. How can I contact customer support?
You can contact our customer support team by email or phone. We aim to respond to all enquiries within 24–48 business hours.
12. Are the wheelchairs suitable for everyday use?
Yes. Our wheelchairs are designed to provide comfort, convenience, and reliable performance for everyday mobility. Product features and specifications may vary by model, so please refer to the product page for detailed information.