Refund policy
Returns
We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return under the following conditions:
- Returns must be requested within 14 days of delivery.
- Items must be unused, in their original condition, and in their original packaging.
- Proof of purchase (such as your order confirmation or receipt) is required.
- Please contact our customer support team before returning any item.
Refunds
Once we receive and inspect your returned item:
- We will notify you whether your refund has been approved.
- If approved, your refund will be issued to your original payment method.
- Please allow 7 business days for the refund to appear in your account, depending on your payment provider.
Non-Returnable Items
The following items are not eligible for return:
- Used or damaged items that are not the result of a manufacturing defect.
- Products returned without their original packaging.
- Items returned without prior authorization.
- Clearance or final sale items, where applicable.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item:
- Contact us within 48 hours of delivery.
- Provide your order number along with clear photos of the item and packaging.
- We will review your request and arrange a replacement or refund where appropriate.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective, damaged upon arrival, or an incorrect item was shipped.
- Original shipping charges are non-refundable unless the return is due to our error.
Order Cancellations
Orders may be cancelled before they are processed for shipment. If your order has already been shipped, you may request a return after delivery in accordance with this policy.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: udacareheji484@gmail.com
Phone: +44 7735 037802
Mailing Address:
128 City Road
London, United Kingdom
EC1V 2NX