2-Year Warranty Policy

We are committed to providing high-quality electric wheelchairs that deliver reliable performance, comfort, and durability. To give you confidence in your purchase, all eligible products are backed by our 2-Year Limited Warranty.

Warranty Coverage

This warranty covers manufacturing defects, including:

Defects in materials or workmanship
Frame defects resulting from manufacturing faults
Electrical and mechanical component defects under normal use
Manufacturing-related performance issues

If a covered defect is confirmed, we will repair, replace, or provide an appropriate solution at no additional cost.

Warranty Period

2-Year Limited Warranty from the date of delivery.

What Is Not Covered

This warranty does not cover:

Normal wear and tear
Damage caused by misuse, improper use, accidents, or neglect
Damage resulting from unauthorized modifications or repairs
Cosmetic damage that does not affect the product's functionality
Damage caused by improper assembly or failure to follow the user instructions

How to Make a Warranty Claim

To submit a warranty claim:

Contact our customer support team.
Provide your order number or proof of purchase.
Include clear photos or videos showing the issue.

Our support team will review your request and respond within 24–48 business hours.

Warranty Resolution

If your warranty claim is approved, we may:

Repair the product
Replace defective parts
Replace the wheelchair
Offer an alternative solution if a replacement is unavailable

The appropriate resolution will depend on the nature of the issue and product availability.

Important Information

This warranty applies only to the original purchaser.
Proof of purchase is required for all warranty claims.
The warranty covers manufacturing defects only.
This warranty does not affect your rights under applicable consumer protection laws.

We are committed to providing dependable products and responsive customer support, ensuring you can shop with confidence.

Warranty